Worst gun shop experience you've had

[Alan]

My female friend was ignored for 20 minutes while they helped guys who came in after her. When they finally acknowledged her, they talked down and tried pushing pink guns because 'ladies like pink.' We walked out and spent money elsewhere. Being condescending isn't just bad ethics, it's bad business. Treat everyone with respect or lose customers..

 

[BKLooney]

Yeah, that ain't right, that's just bad business.... You'd think being in that business, or any business, you'd try to help as best you can, that type of stuff will catch up as word gets around, and it should.

 

[ElkMann]

This hasn't happened in quite some time. But even I as a man going into a new to me shop have been completely ignored because I wasn't a regular to that shop. So it isn't just women, but I have seen women treated in a condescending manner.

On many occasions in Arizona if my wife and I would go to a shop and she would ask about a gun they would respond to me and hand me the gun instead of her. Honestly this hasn't happened "Yet" here in Tennessee.

 

[Wadlow Palerider]

I was interested in a Mossberg shotgun. Didn't want anything expensive, I just wanted a meat gun. Something to carry into the woods right? Went to place just east of Knoxville, big store, large selection. I looked around a moment and asked a guy where the Mossberg shotguns where. This guy was standing ideally under a big sign, I'll just say he was selling Italian made shotguns. He pointed at the other end of the store, but I felt him looking judgmentally at me. I brushed it off. Went to the Mossberg counter - No one was attending the Mossberg counter. They were a few people in the store but not everyone was busy. I waited 20 minutes for some one to hand me the shot gun I was interested in. I finally left and I bought the same shotgun closer to home. I had to wait on it - the place I deal with had to order it but they gave me a price break as I'm a member there and use their range down stairs. Plus they are friendly folks who remember my face and my name. BTW, I haven't been back to the large store since. I expect to wait in line for service but I don't like to be ignored. Was I wrong or should I have waited patiently until someone asked if I needed to see something?

 

[ElkMann]

I was interested in a Mossberg shotgun. Didn't want anything expensive, I just wanted a meat gun. Something to carry into the woods right? Went to place just east of Knoxville, big store, large selection. I looked around a moment and asked a guy where the Mossberg shotguns where. This guy was standing ideally under a big sign, I'll just say he was selling Italian made shotguns. He pointed at the other end of the store, but I felt him looking judgmentally at me. I brushed it off. Went to the Mossberg counter - No one was attending the Mossberg counter. They were a few people in the store but not everyone was busy. I waited 20 minutes for some one to hand me the shot gun I was interested in. I finally left and I bought the same shotgun closer to home. I had to wait on it - the place I deal with had to order it but they gave me a price break as I'm a member there and use their range down stairs. Plus they are friendly folks who remember my face and my name. BTW, I haven't been back to the large store since. I expect to wait in line for service but I don't like to be ignored. Was I wrong or should I have waited patiently until someone asked if I needed to see something?

I know the store you are talking about and won't name it. I would have done the same.

 

[Mark37082]

LGS business models vary in my area. As with other retailers, it is fairly obvious to quickly get a feel for their approach to business. It is reflective of the people they hire to service their customers. My tolerance for poor customer service is very low. I will gladly pay a bit more for an item, if they excel in treating all their customers with respect. If I sense or witness arrogance or other demeaning behavior, I not only leave the store, but also share my experience with others. I also share my good experiences with others.